Managed IT Support Services
What Are Managed IT Services
Managed Services means partnering with a dedicated IT provider "Crash Technology" to handle your entire technology environment across the board:
- Infrastructure & IT support
- 24/7 or business hours support (e.g. 8:30 am–5:00 pm), tailored to your needs
- Remote management and monitoring of servers, PCs, networks, and cloud assets
- Patch management and Windows server/PC updates
- IT project management to deliver upgrades, migrations, and new deployments
Why Choose Managed Services
- Access to a full team of IT experts – You benefit from specialists in infrastructure, security, support, and cloud technologies
- Unlimited IT support – Whether via phone, email, or onsite, with response options tailored to your requirements
- Predictable pricing – Fixed-cost agreements make budgeting simple and cost-transparent
- Proactive monitoring and management – Issues are addressed before they become business disruptions
What is included in CT Managed Services
1. Technical Support
- Unlimited help desk support for your staff
- Coverage tailored to your needs: business hours (e.g. 8:30 AM–5:00 PM) or 24/7
- Remote and on-site support for quick issue resolution
- Monthly on-site visit
2. Monitoring & Maintenance
- 24/7 monitoring of your infrastructure, servers, and devices
- Proactive identification and resolution of performance or security issues
- Automated patching and updates for Windows and supported applications
3. Cybersecurity
- Managed detection & response (MDR) - Crash Technology security experts monitor, detect and respond 24/7.
- Threat detection and prevention tools (anti-virus, endpoint protection, firewall monitoring)
- Implementation of security policies and compliance standards (e.g. ACSC Essential Eight)
- Ongoing Security Awareness Training – Regular anti-phishing and cybersecurity training for your team
- Regular vulnerability scans and security audits
- Anti-Phishing Dark Web Monitoring
4. Business Continuity
- Data backup strategies and disaster recovery planning
- Protection against data loss from ransomware, system failure, or human error
5. IT Project Management
- Planning and delivery of IT projects (e.g. cloud migrations, infrastructure upgrades)
- Consulting and budgeting for IT roadmaps
- Vendor coordination (e.g. internet, software providers, phone systems)
6. VoIP and Internet Services
- Deployment and support for Crash Technology's managed cloud-based phone systems
- Assistance with internet services, network optimisation, and connectivity
With cyber attacks, phishing scams, and ransomware on the rise, more businesses are realising the need for professional, always-on IT support. Managed Services offers a proactive approach—keeping your systems secure, your staff productive, and your business protected.
Reach out to the team at Crash Technology for a free assessment of your IT environment