Managed IT Support Services

What Are Managed IT Services

 Managed Services means partnering with a dedicated IT provider "Crash Technology" to handle your entire technology environment across the board:

• Infrastructure & IT support
• 24/7 or business hours support (e.g. 8:30 am–5:00 pm), tailored to your needs
• Remote management and monitoring of servers, PCs, networks, and cloud assets
• Patch management and Windows server/PC updates
• IT project management to deliver upgrades, migrations, and new deployments

   

  Why Choose Managed Services

  • Access to a full team of IT experts – You benefit from specialists in infrastructure, security, support, and cloud technologies
  • Unlimited IT support – Whether via phone, email, or onsite, with response options tailored to your requirements
  • Predictable pricing – Fixed-cost agreements make budgeting simple and cost-transparent
  • Proactive monitoring and management – Issues are addressed before they become business disruptions

What is included in CT Managed Services

1. Technical Support

• Unlimited help desk support for your staff
• Coverage tailored to your needs: business hours (e.g. 8:30 AM–5:00 PM) or 24/7
• Remote and on-site support for quick issue resolution
• Monthly on-site visit

2. Monitoring & Maintenance

• 24/7 monitoring of your infrastructure, servers, and devices
• Proactive identification and resolution of performance or security issues
• Automated patching and updates for Windows and supported applications

3. Cybersecurity

• Managed detection & response (MDR) -  Crash Technology security experts monitor, detect and respond 24/7.  
• Threat detection and prevention tools (anti-virus, endpoint protection, firewall monitoring)
• Implementation of security policies and compliance standards (e.g. ACSC Essential Eight)
• Ongoing Security Awareness Training – Regular anti-phishing and cybersecurity training for your team
• Regular vulnerability scans and security audits
• Anti-Phishing Dark Web Monitoring

4. Business Continuity

• Data backup strategies and disaster recovery planning
• Protection against data loss from ransomware, system failure, or human error

5. IT Project Management

• Planning and delivery of IT projects (e.g. cloud migrations, infrastructure upgrades)
• Consulting and budgeting for IT roadmaps
• Vendor coordination (e.g. internet, software providers, phone systems)

6. VoIP and Internet Services

• Deployment and support for Crash Technology's managed cloud-based phone systems
• Assistance with internet services, network optimisation, and connectivity

With cyber attacks, phishing scams, and ransomware on the rise, more businesses are realising the need for professional, always-on IT support. Managed Services offers a proactive approach—keeping your systems secure, your staff productive, and your business protected.

Reach out to the team at Crash Technology for a free assessment of your IT environment