Managed IT Support Services

What Are Managed IT Services

 Managed Services means partnering with a dedicated IT provider "Crash Technology" to handle your entire technology environment across the board:

  • Infrastructure & IT support
  • 24/7 or business hours support (e.g. 8:30 am–5:00 pm), tailored to your needs
  • Remote management and monitoring of servers, PCs, networks, and cloud assets
  • Patch management and Windows server/PC updates
  • IT project management to deliver upgrades, migrations, and new deployments

     

    Why Choose Managed Services

    • Access to a full team of IT experts – You benefit from specialists in infrastructure, security, support, and cloud technologies
    • Unlimited IT support – Whether via phone, email, or onsite, with response options tailored to your requirements
    • Predictable pricing – Fixed-cost agreements make budgeting simple and cost-transparent
    • Proactive monitoring and management – Issues are addressed before they become business disruptions

 

What is included in CT Managed Services

1. Technical Support

  • Unlimited help desk support for your staff
  • Coverage tailored to your needs: business hours (e.g. 8:30 AM–5:00 PM) or 24/7
  • Remote and on-site support for quick issue resolution
  • Monthly on-site visit

2. Monitoring & Maintenance

  • 24/7 monitoring of your infrastructure, servers, and devices
  • Proactive identification and resolution of performance or security issues
  • Automated patching and updates for Windows and supported applications

3. Cybersecurity

  • Managed detection & response (MDR) -  Crash Technology security experts monitor, detect and respond 24/7.  
  • Threat detection and prevention tools (anti-virus, endpoint protection, firewall monitoring)
  • Implementation of security policies and compliance standards (e.g. ACSC Essential Eight)
  • Ongoing Security Awareness Training – Regular anti-phishing and cybersecurity training for your team
  • Regular vulnerability scans and security audits
  • Anti-Phishing Dark Web Monitoring

4. Business Continuity

  • Data backup strategies and disaster recovery planning
  • Protection against data loss from ransomware, system failure, or human error

5. IT Project Management

  • Planning and delivery of IT projects (e.g. cloud migrations, infrastructure upgrades)
  • Consulting and budgeting for IT roadmaps
  • Vendor coordination (e.g. internet, software providers, phone systems)

6. VoIP and Internet Services

  • Deployment and support for Crash Technology's managed cloud-based phone systems
  • Assistance with internet services, network optimisation, and connectivity

With cyber attacks, phishing scams, and ransomware on the rise, more businesses are realising the need for professional, always-on IT support. Managed Services offers a proactive approach—keeping your systems secure, your staff productive, and your business protected.

Reach out to the team at Crash Technology for a free assessment of your IT environment 

Want to know more?

Contact us - we don't byte.

" ...this network design was to allow minimal downtime in the event of a single system failure, and we achieved this with a redundant HP SAN and clustered servers through VMware."
David English - Senior Network Administrator, Nuplex Industries

Crash Technology